Posts Tagged ‘Symantec BackupExec 12’

SharedServices1 (Unprovisioning) – Delete the SSP failed.

Thursday, April 22nd, 2010

Just had to do a restore of our Sharepoint server. Someone had deleted a load of resources from our room bookings site, but also deleted from the Recycle Bin.

We use Symantec Backup Exec 12 with the Sharepoint agents installed. Took a backup of the current state of the server (after all, it does work, just missing some information). The restore failed. Various errors all surrounding the restore of the SSP.

When checking the Sharepoint Central Administration, the SharedServices1 had a status of Unprovisioning. From our testing before Sharepoint went into production, I knew that I could force the deletion of the SSP and then restore from backup again (and from experience this is generally more successful than restoring over the existing SSP).

First attempt is to run the following command line:

stsadm -o deletessp -title SharedServices1 -force

This failed though, and referenced the log files for further details. In the log files, the following line was logged.

Could not clean up shared service database. Details: Microsoft.SharePoint.Administration.SPUpdatedConcurrencyException: An update conflict has occurred, and you must re-try this action. The object SharedResourceProvider Name=SharedServices1 Parent=SPFarm Name=SharePoint_Config is being updated by DOMAIN\backupuseraccount, in the STSADM process, on machine SERVERNAME.  View the tracing log for more information about the conflict.

A stack trace is then shown afterwards (information overload if I put the whole lot in here). Again, seen this error before when dealing with Alternate Access Mappings. This was fixed using the Microsoft KB below.

http://support.microsoft.com/kb/939308

Although the symptoms do not describe anything to do with SSP, following this solution fixed it for me. I was then able to run the stsadm command above, and my SSP was deleted.

Re-ran the restore from Symantec Backup Exec, but this time only selected the SSP components. This time the restore completed. SSP restored, MySites working and a fully functioning search.

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Backup Exec 12: Remote SharePoint Agent – Access Denied

Wednesday, February 17th, 2010

Just coming to the end of fixing a very frustrating problem with Backup Exec 12, and backing up our SharePoint 2007 farm. After over 8 hours on the phone and extra work done by email with Symantec engineers, I have a solution.

Here’s the basic information:

SharePoint Server:

  • Windows Server 2008 Standard x64
  • SharePoint Server 2007 Standard x64
  • Backup Exec Remote Agent for SharePoint

    • A second server runs the Backup Exec program, and a third dedicated database server hosts the Backup Exec database.

    The main problem is described well in the following Symantec document (which is what they keep referring me to) http://seer.entsupport.symantec.com/docs/300675.htm

    After going through a number of fixes, mainly checking that you have actually given permissions to all of the necessary areas (I can’t say exactly what you need at the minute, I still have some very sweeping permissions in place from testing) and creating the SPSWrapperV3.exe.config files, we still weren’t getting anywhere.

    After fixing another program (on Vista this time) which had issues relating to User Account Control, gave it a try.

    On Windows Server 2008, go into Control Panel -> User Accounts then select Turn User Account Control On or Off.

    After a restart backups start working!!

    Not sure who I am more frustrated at right now: Symantec for not making software that works with UAC, but is supposedly designed for Server 2008, or Microsoft for putting the feature in. Totally see why it exists, and most of the time I like it’s existence. Some of the time it is a total pain.

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    Posted in Server 2008, SharePoint | 14 Comments »