Just coming to the end of fixing a very frustrating problem with Backup Exec 12, and backing up our SharePoint 2007 farm. After over 8 hours on the phone and extra work done by email with Symantec engineers, I have a solution.
Here’s the basic information:
A second server runs the Backup Exec program, and a third dedicated database server hosts the Backup Exec database.
The main problem is described well in the following Symantec document (which is what they keep referring me to) http://seer.entsupport.symantec.com/docs/300675.htm
After going through a number of fixes, mainly checking that you have actually given permissions to all of the necessary areas (I can’t say exactly what you need at the minute, I still have some very sweeping permissions in place from testing) and creating the SPSWrapperV3.exe.config files, we still weren’t getting anywhere.
After fixing another program (on Vista this time) which had issues relating to User Account Control, gave it a try.
On Windows Server 2008, go into Control Panel -> User Accounts then select Turn User Account Control On or Off.
After a restart backups start working!!
Not sure who I am more frustrated at right now: Symantec for not making software that works with UAC, but is supposedly designed for Server 2008, or Microsoft for putting the feature in. Totally see why it exists, and most of the time I like it’s existence. Some of the time it is a total pain.