I am hard-working, focused and enjoy being challenged. I work effectively both as part of a team and independently. I thrive in a busy working environment, able to prioritise my work and adhere to tight deadlines.I love learning new technologies, and am continually working on projects which help develop my skills in a variety of technical areas. I remain calm under pressure, am flexible in my working hours and am always prepared to go the ‘extra mile’.

Operations Analyst at ABF IT Shared Service Centre
December 2017 to present

Senior Systems Engineer at the Clinical School Computing Service, University of Cambridge
May 2014 to December 2017

  • Working within a team of 8 people providing 3rd line support for a cost-recovery department serving over 3000 primary users, 4500 devices, and 3000 student users
  • Managing and maintaining NetApp Storage with 1.1PB data, across 4 physical locations
  • Managing and maintaining Nimble Storage with 140TB data across 2 physical locations
  • VMware 5.5 environment with over 270 virtual machines across HP blades and Cisco UCS solutions
  • Design, implementation and support of Citrix XenDesktop 7 solutions for both remote access and Secure Data Hosting
  • WhatsUp Monitoring for all mission critical solutions – both IT and environmental
  • Extensive use of PowerShell scripting for maintenance, monitoring and configuration of every system that can be scripted.
  • Deployment of solutions for customers involving Ubuntu, MySQL, Apache, SQL Server and any other software that they require

Enterprise Field Services Technical Senior Advisor at Dell
January 2012 to May 2014

  • Lead a team of 7 technicians providing 2nd line support across 5 school sites supporting around 8000 users and 4500 devices
  • Oversee day-to-day activities at managed sites and reporting back to Delivery Service Manager
  • Provide 2nd line support to staff and students within SLA – including IMAC, Break-fix and Desk-side Support
  • Oversee BMC Remedy Ticket System, ensuring the team are providing support within SLA
  • Work with 3rd line support team for testing, maintenance and developments
  • ForeFront Identity Management 2010, working on a rewrite of management agents and provisioning code to simplify and standardise the processes, making support easier
  • Liaise between third party suppliers and schools for installations and maintenance
  • Work with Project Managers during transition of schools into Dell Managed Services
  • Providing support within the ITIL framework
  • Exposure to System Center and ForeFront suites of applications
  • Creation of self-help and system status resources for staff using SQL, ASP.net and HTML
  • Liaise with schools to ensure that their needs are being met
  • Repair equipment within Dell ProSupport framework

Network Manager at Thomas Clarkson Community College, Wisbech (previously The Queen’s School)
1400 students (11-16yrs), 95 teaching staff, 50 support staff
April 2006 to December 2011

  • Lead small ICT Support team
  • Responsible for the management and maintenance of existing systems
  • Planning and co-ordinating implementation of new systems
  • Research, source and evaluate suitability of new products and solutions, for me and others
  • Management of budget of approximately £140,000 justifying all expenditure
  • Produce budget forecasts for up to 4 years
  • Provide support to students and staff
  • Prepare and provide training for users
  • Drafting ICT policies and ensuring user compliance

Projects included:

  • Working with Dell to provide a seamless migration to a managed service and provision of ICT in new buildings
  • Upgrade to Microsoft Office 2010
  • Upgrade of server operating system to Microsoft Windows Server 2008
  • Upgrade to Microsoft Exchange Server 2007
  • Upgrade to Microsoft SharePoint Server 2010
  • Upgrade to Microsoft Office 2007 – including the organisation of training for all staff
  • Implementation of Microsoft SharePoint Server 2007 as the college Intranet and basis of a Virtual Learning Environment, including integration with Windows Media Streaming Services to provide a rich multimedia environment
  • Migration from a web hosted email provider to Microsoft Exchange 2003
  • Implementation of Systems Management Server, and the subsequent upgrade to System Center Configuration Manager for the installation of all college software
  • Implementation of Remote Installation Services to provide a bare-metal deployment

ICT Consultant for Rogue Production Services Ltd
February 2007 to August 2011

  • Installation of Windows Small Business Server 2003 to provide file, print, email, remote access and ftp services
  • Configure remote access to files and emails
  • Provide support on demand
  • Configuration of desktops and laptops to support the server infrastructure
  • Advice on hardware and software to best support the business needs

ICT Support Technician at The Queen’s School, Wisbech
July 2003 – September 2003, July 2004 – September 2004 and July 2005 – April 2006

  • Provide hardware and software support for staff and students
  • Perform software and hardware installations
  • Plan upgrades and installations
  • Configure software prior to deployment
  • Update the school website as required
  • Monitor consumable stock levels
  • Communicate with suppliers to rectify faults and obtain pricing for projects

Volunteer IT Technician at The Angles Theatre, Wisbech
August 2003 to present

  • Supporting a small network using Windows 7 and Office 2010
  • Servers running Windows Server 2012 and Exchange Server 2010
  • SharePoint 2010 Foundation site published and accessible on the Internet
  • pfSense Firewall protecting the network, providing caching and a guest wireless network captive portal
  • Remote Desktop Gateway solution for remote access
  • Thin clients for student use in the in-house drama and technical schools
  • Previously upgraded from a workgroup environment to Windows Small Business Server 2003 to provide file, print, email, database and remote access
  • Configure remote access for all users to emails and VPN connectivity
  • Installation of structured cabling throughout the building
  • Recommended ISP and other suppliers
  • Source hardware and software

Part Time Warehouseman at Carpet Right Plc, Wisbech
September 2003 – June 2005

  • Stock management
  • Liaise with fitters, delivery drivers and the store admin staff to ensure correct stock is sent to all people
  • Sales Assistant

Education & Training

Microsoft Exam 74-409: Server Virtualisation with Windows Server Hyper-V and System Center

10th April 2014 Self Study

Microsoft Exam 70-647: Windows Server 2008: Enterprise Administrator
MCITP: Enterprise Administrator 2008
MCSA: Windows Server 2008

16th July 2013 Self Study

Microsoft Exam 70-649: Upgrading Your MCSE to Windows Server 2008

  • MCTS: Windows Server 2008 Active Directory Configuration
  • MCTS: Windows Server 2008 Network Infrastructure Configuration
  • MCTS: Windows Server 2008 Application Platform Configuration

16th May 2013 Self Study

Microsoft Exam 70-680: Configuring Windows 7

11th January 2013 Self Study

Microsoft Exam 70-297: Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
Microsoft Certified Systems Engineer

26th January 2010 Self Study

Microsoft Exam 70-294: Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

15th January 2010 Self Study

Microsoft Exam 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

7th December 2009 Self Study

Microsoft Exam 70-284: Implementing and Managing Exchange Server 2003
Microsoft Certified Systems Administrator: Messaging

1st December 2008 Self Study

Microsoft Exam 70-291: Implementing, Managing and Maintaining a Windows Server 2003 Network Infrastructure

13th February 2008 Self Study

Microsoft Exam 70-270: Installing, Configuring and Administering Microsoft Windows XP Professional

22nd May 2007 Self Study

Data Protection and Information Security

23 March 2007 Cambridgeshire County Council

Microsoft Exam 70-290: Managing and Maintaining a Windows Server 2003 Environment

13th February 2006 Self Study 

City & Guilds Level 3 Certificate for the spection and Testing of Electrical Equipment

2nd June 2005 Peterborough Regional College

GCE A Level Mathematics – B

September 2005 – June 2006 Isle College, Wisbech

GCE A Level Computing inc. Key Skills IT – A
GCE A Level Law – B
GCE A Level Physics– C
GCE A Level Business Studies – C
Key Skills Communications – Level 3

September 2003 – June 2005 Peterborough Regional College

11 GCSE’s with grades from A* – B

September 1998 – July 2003 The Queen’s School, Wisbech

Membership of Professional Bodies

Associate Member of the British Computer Society

Other experience

  • Linux, predominantly Debian, since 2007
  • VBScript, heavily utilised for management and maintenance, since 2006
  • VB.net – From 2004
  • HTML – From 2001
  • Windows 7 – From June 2009

Basic understanding of:

  • C++
  • PHP
  • C#
  • Microsoft SQL Reporting Services


3 people found this post useful.